1. 1 Upon receiving a query from potential guests, the Company shall discuss the proposed itinerary with the guest and issue a quotation stating the Package Cost. Subsequently, the guests are required to initiate the booking process by following these steps –

STEP 1 - Pay 50% to 70% of the package cost as advised during the discussion, and share the transaction details to confirm your booking with Experience

STEP 2 - Share a copy of the government-authorised Photo ID proof of all the travellers with the address mentioned therein, such as: AADHAR Card/ Voter ID/ Driving License/ Passport, etc.

STEP 3 - Share the inward and outward flight details with us to finalise and confirm your itinerary. This helps us to make all the necessary arrangements for you and avoid any inconvenience or fraudulent activities.

STEP 4 - Share the full name, age and gender of each traveller.

1.2 The guests are required to transfer the remaining 50% of the package cost to the Company before two (2) days of their arrival;

1.3 All communications regarding the booking shall be made by the guest only to the contact details provided at the time of booking.

All bookings are confirmed only after the Company has received the entire Package cost quoted by the Company. The Company accepts all forms of electronic bank transfers and cash in Indian Rupees up to Rs. 2,00,000 (Rupees Two Lakhs).

Note: 1) Cheques are not an accepted mode of payment for bookings.

Payments made to any other bank account(s) shall not be considered for confirming Bookings.

Cash transactions are accepted in Indian Rupees up to Rs. 2,00,000 (Rupees Two Lakhs) per reservation, upon producing the original PAN Card of the cash payer.

If any guest cancels the booking or is unable to travel on the due date for any reason not attributable to the Company anytime after making the advance payment, the following charges shall apply –

Time Frame (days before arrival)" and Amount Deductible

10 days or less, 100% of the amount is deducted. No refund.

11 to 20 days, 50% of the total package cost is deducted.

21 to 30 days, 25% of the total package cost is deducted.

Above 30 days: "Entire amount is refundable, after deducting cancellation charges.

3.3.1 Cancellation charge of Rs. 2,500 per person is applicable for all cancellations made any time after the advance is paid.

3.3.2 No Reschedule of the tour is allowed after the Payment is made.

3 3.3.5 100% Cancellation is applicable if the travel date falls between 15 Dec to 15 Jan - High Peak Season

4.1 The Company does not own or manage all the hotels, cruise and vehicles provided in the package. The guests are required to abide by the terms and conditions prescribed by the hotels, cruise and vehicles at all times.

4.2 As a security measure at hotels, the guests will be required to produce original photo identity bearing the complete address, issued by the government issued for each guest.

4.3 The guests shall maintain punctuality and abide by the reporting time of the taxi or cruise. The Company shall not be responsible for any modification in the itinerary on account of the delay on the part of the guest.

Despite having a confirmed booking, the Company reserves all rights to refuse services to any guest under the following circumstances –

5.1 Guests who misbehaves/manhandles/harasses and/or cause nuisance to other guests.

5.2 Guests who are suspected of being infected with a contagious disease, unless a medical record to the contrary is produced.

5.3 Guests with criminal antecedents and those evading authorities.

5.4 Any guest who continuously violates the Company Policy and/or engages in any unlawful activities.

5.5 Any guest who misbehaves with the staff of the Company/hotel/cruise/vehicle.

5.6 Any guest refused service on any of the abovementioned grounds shall not be entitled to claim any refund.

Note: 1) The above list of circumstances is only illustrative and not exhaustive.

2) Such refusal of service shall not be discriminatory in nature, and shall be done only as a precautionary measure to safeguard the interests of other guests and staff members.

6.1 In the event where the Company is unable to conduct the tour package despite a confirmed Booking, due to acts of God, State Orders, wars, revolution, civil commotion, acts of public enemy, embargo, pandemic, epidemic, quarantine, lock-down or any other circumstances beyond the reasonable control of the Company, the Company shall promptly intimate the guest regarding the Force Majeure event and cancel the booking with immediate effect. The Company shall be fully exempted from performance of the terms and conditions of the Bookings Agreement and this Policy for the entire duration of the Force Majeure event.

6.2 If the Company cancels the booking due to a Force Majeure event, the guest is entitled to a refund after a deduction of the cancellation charges as stipulated in Clause 3 of this policy.

6.3 In the event where the guest is unable to undertake the journey due to acts of God, State Orders, wars, revolution, civil commotion, acts of public enemy, embargo, pandemic, epidemic, quarantine, lock-down or any other circumstances beyond the reasonable control of the guest, the guest shall promptly intimate the Company regarding the Force Ma? eure event and request for a rescheduling of the Bookings. The Company shall be legally entitled to make deductions in accordance with Clause 3 of this policy.

6.4 If the package is already underway during the Force Majeure event, the guest shall be liable to pay the additional charges for all extra services availed during the Force Majeure event and adhere to all other terms and conditions of this Policy.

7.1 The Company assumes no liability for lost, misplaced, stolen or damaged valuables belonging to the guests during the itinerary.

7.2 The Company is not responsible for any valuables or belongings left behind by the guest at any hotel, cruise, taxi, etc.

8.1 Irrespective of the nature of the booking, the guests shall be held directly liable under civil and criminal laws of India for any loss caused to the Company owing to any negligent act or omission on the part of the guest.

8.2 The Company shall be entitled to recover damages and compensation from the guest due to any such loss caused by the guest.

9.1 The Company shall not be held liable for any injury or loss suffered by the guests while engaging in any activity/service offered by a third-party, such as bike/taxi rentals, scuba diving, snorkelling, boat excursions, etc.

9.2 The Company shall not be held liable for any injury or loss suffered by the guests during their stay at any hotel, resort, homestay, etc.

9.3 The Company shall be fully indemnified from any such claims arising from the activity/services rendered by the third-party, even in the event where the Company referred such third-party to the guest.

11.1 Any dispute between the guest and the Company shall be immediately reconciled by a representative of the Company amicably.

11.2 In the event of failure of reconciliation within a period of (seven) 7 days from the date of dispute, the matter shall be referred for arbitration, to be conducted by a sole arbitrator appointed by the Company, or the jurisdictional Courts in Kochi, Kerala.

11.3 The arbitration shall be held in the English language, and the seat of Arbitration shall be at Kochi, Kerala.

11.4 The International Chamber of Commerce (ICC) Rules of Arbitration shall apply to such arbitration.

11.5 Despite the booking(s) being made by the guest in any part of India or any part of the world, all disputes arising from the bookings and this policy shall be subject exclusively to